Job Title: Account Manager for CHM Solutions / Clear Health Media
Reports to: Client Team Manager
Hours per week: 10 – 12 hours. Flexible working hours.
Location: Remote (Australia)
Main function of the Role:
The Account Manager’s role is primarily focused on managing digital projects for our portfolio of clients, and ensuring they are delivered on time, to a high standard and within budget.
You should have a strong customer service focus and be comfortable with technology. Solid experience in marketing would be beneficial, and also experience in digital marketing and digital platforms is preferred. You should be able to contribute to our business’ growth through creating and maintaining long-term client relationships.
This is an extract from the Company Responsibility Chart:
Supervisory responsibilities:
None.
Main Duties:
- To be the principal point of contact for our portfolio of clients, primarily via email, phone and Skype, and to ensure our customer service standards are delivered to a very high standard at all times.
- To manage and deliver projects within the agreed upon time frames and budget.
- To be aware and sensitive of each of our client’s technical needs.
- To liaise with all relevant team members, delegating tasks where needed.
- To build and maintain strong long-term relationships with our portfolio of clients.
- To monitor, analyse and create a monthly update report for each of our client’s, which include strategies and recommendations.
- To help grow our client’s businesses through creative use of technology.
- To educate clients on conversion rate optimisation and lead generation strategies, and to help upsell our services.
- To regularly monitor each client’s performance and have a clear understanding of what stage each project is up to at all times.
- To monitor and analyse client’s projects against targets, and recommend countermeasures where required in order to ensure that agreed objectives can be achieved.
- To ensure our client database is up to date and accurate at all times.
- To review and update our SOP’s where necessary.
- Any other tasks as delegated by the Client Team Manager.
- To monitor and ensure all activities are compliant with all relevant regulations and statutory requirements.
- To keep up to date with industry trends for Continual Professional Development (CPD) purposes.
Requirements of the role:
The successful applicant will ideally possess the following qualifications and skills:
Qualifications:
None, but relevant experience is required. See below.
Experience Required:
- A minimum of 2 years experience in a project and/or account management role with a customer service approach.
- Experience in marketing.
- Experience with SEO (Search Engine Optimisation) is preferred.
- Experience with PPC (Pay Per Click advertising), Adwords, email marketing and conversion optimisation is preferred.
- An understanding of web development and using WordPress is desirable.
- Experience with Google AdWords, Google Analytics, Facebook, SEO and YouTube is desirable.
- Experience in the healthcare industry is an advantage.
Person Specification:
- Excellent English communication skills, both verbal and written.
- Highly Organised with excellent attention to detail and planning skills.
- Possess strong interpersonal, analytical, problem-solving and decision-making skills.
- Self-motivated, capable of taking initiative and a positive “can do” attitude.
- Excellent time management skills and the ability to multi-task and prioritise work.
- A dedication for fantastic customer experience is essential.
- Is a cooperative team player with the ability to work independently.
- Possess strong business ethics, and is reliable and dependable.
- Have high energy, and a confident manner.
- Flexible approach to work.
- Data and results driven.
